ZinVolt Return Policy
Last updated: 23-11-2025
1. Cancellation and Right of Withdrawal
Consumers have the right to cancel a purchase within 14 days of receiving the product without stating any reasons. The withdrawal period begins on the day following the day the product was received by the consumer. After this period, the right to cancel expires.
To exercise this right, the consumer must contact us via email at info@zinvolt.com, stating their name, order number, and the item to be returned.
2. Return Conditions
- Returned items must be unused, in undamaged condition, and delivered complete, including original packaging, manuals, cables, and accessories.
- If an item is damaged or missing accessories, this may lead to a reduction in refund or rejection of the return.
- If the product is visibly damaged by transport upon receipt, this must be reported immediately, preferably with photos, via info@zinvolt.com.
- The return shipment must be received by us within 14 days of notification by the consumer.
3. Refund
Once we have received and inspected the returned product, the refund will be processed within 1 – 3 business days. The refund will be issued via the original payment method. The time required by the bank or payment provider may vary.
4. Warranty and Replacement
In addition to the statutory warranty, ZinVolt offers an additional warranty on its products. The warranty period is as follows:
- ZinVolt Power: 3 years warranty
- ZinVolt Mate: 10 years warranty
- ZinVolt Base: 10 years warranty
- ZinVolt Stack: 10 years warranty
The warranty covers manufacturing and material defects. Damage caused by improper use is not covered by this warranty.
If a defect due to a manufacturing error occurs within the warranty period, a warranty claim can be submitted via info@zinvolt.com. We will assess the claim and arrange for repair, replacement, or refund as applicable.
5. Contact
For questions about returns or warranties, please contact us via:
📧 Email: info@zinvolt.com
🌍 Website: zinvolt.com
