ZinVolt Shipping Policy
Last updated: 23-11-2025
1. General
This shipping policy applies to all orders placed via zinvolt.com. Orders are processed and shipped from the Netherlands. The terms in this document apply to every order placed through our official website, including regular stock items and pre-orders.
2. Shipping Locations and Processing Times
ZinVolt ships orders to addresses in the Netherlands and Belgium. Orders received from Monday to Thursday before 17:00 will be shipped the same day. Orders placed on Friday before 17:00 will be handed over to the carrier the same day and are usually delivered on Monday. Orders placed over the weekend will be shipped on Monday and usually delivered on Tuesday. The actual delivery day depends on the carrier and may therefore vary.
Pre-orders have a different delivery time. The estimated delivery period is always clearly stated on the product page. Customers who place a pre-order will receive interim updates on the progress and planning.
3. Shipping Process
ZinVolt ships orders partly by itself and also collaborates with Transmission. The shipping process is as follows:
- After shipment, the customer will receive a track and trace link to follow the delivery.
- For manual delivery, the customer will receive a notification of the delivery date in advance.
- Special delivery instructions can be emailed in advance to support@zinvolt.com. Always include the order number.
4. Shipping Conditions
- Shipping costs: shipping within the Netherlands is free.
- Home or business delivery: orders are delivered to the address provided by the customer.
- No delivery to collection points: shipping to parcel lockers, PO boxes, or similar locations is not possible.
- Address verification: after shipment, the delivery address cannot be changed. Please check the address details carefully when placing the order.
5. Delivery Issues
- Order not received: please contact support@zinvolt.com if the order has not been delivered after five days.
- Incorrect address details: ZinVolt is not liable for orders that are not delivered due to incorrect address information.
- Damaged or incorrect delivery: report this within seven days of receipt via support@zinvolt.com.
6. Not at Home Upon Delivery
- If the customer is not home, a new delivery appointment can be scheduled via the received track and trace link.
- A new appointment must be scheduled within five days. If this is not done, the shipment will be returned to the warehouse.
- Additional shipping costs will be charged for a new shipping attempt.
- Any delivery preferences can be emailed in advance to info@zinvolt.com.
7. Number of Packages per Order
An order may be shipped in multiple packages, depending on the total size of the order. Information about this will be displayed during the ordering process and in the track and trace information sent.
8. Communication Regarding Shipping
When an order has been shipped, the customer will receive a shipping confirmation with a track and trace link. This allows the delivery to be tracked and shows the time slot in which the order will be delivered.
9. Contact
For questions about shipping or orders, please contact us via:
📧 Email: support@zinvolt.com
🌍 Website: zinvolt.com
