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A restart may help if the app cannot find the battery via Bluetooth. Scan again after restarting.

1. Switch off the mains supply to the battery, for example using the isolator switch or the plug for your installation.
2. Press and hold the power button (on top of the Core, on the side of the Base) for 5 seconds.
3. Release the button.
4. Then wait until all status indicators are off.
5. Restore the mains supply to the battery. The battery starts automatically.
6. Reopen the app and try pairing again.

Try again in the app after this check. Does the battery appear or does setup now work? Continue with your guide. If the same problem returns, contact ZinVolt.

Still no networks showing? Exit the setup process completely and start again.

• Exit the setup process.
• Close the app completely.
• Reopen the app.
• Start pairing again.

A restart may help restore the Wi-Fi connection. Scan again in the app afterwards. If it still will not connect, contact ZinVolt.

1. Switch off the mains supply to the battery, for example using the isolator switch or the plug for your installation.
2. Press and hold the power button for 5 seconds.
3. Release the button.
4. Then wait until all status indicators are off.
5. Restore the mains supply to the battery. The battery starts automatically.
6. Reopen the app and try again.

Also work through “The app sees Wi-Fi, but not your network”. That section explains how to check your router settings.

Log in to your router to check how your Wi-Fi network is configured.

1. Open a browser.
2. Go to your router’s IP address, often 192.168.1.1, 192.168.0.1 or 192.168.178.1.
3. Log in using your router’s credentials.
4. Open the Wi-Fi settings.

Unsure of the IP address? See this explanation: Find your router’s IP address.

Some routers combine 2.4 GHz and 5 GHz under one network name. This can cause problems for smart devices.

• Is the 2.4 GHz network enabled?
• Do the 2.4 GHz and 5 GHz networks have different names?
• Is the network set to visible?
• Unsure which Wi-Fi mode to use for older devices? Check your router’s manual or ask your internet provider which setting suits your network.
• Before changing channel optimisation, ask your internet provider whether it could affect your router’s connection.
• Could a router setting be blocking the connection? If unsure, ask your internet provider or ZinVolt to help; do not simply lower your security settings.

A separate 2.4 GHz network often provides the most stable connection for the battery and P1 dongle.

1. Create an additional 2.4 GHz network.
2. Give it a recognisable name, such as “wifi 2.4”.
3. Connect the battery to this new network.

Trying again often helps when the battery attempts to connect but does not progress.

1. Close the app completely.
2. Switch off the mains supply to the battery, for example using the isolator switch or the plug for your installation.
3. Press and hold the power button for 5 seconds.
4. Release the button.
5. Then wait until all status indicators are off.
6. Restore the mains supply to the battery. The battery starts automatically.
7. Reopen the app and start setup again.

Still stuck? Create a separate 2.4 GHz Wi-Fi network on your router and connect the battery to it.

Try again in the app after this check. Does the battery appear or does setup now work? Continue with your guide. If the same problem returns, contact ZinVolt.

A restart may help establish the connection again. Then retry setup. If it keeps failing, contact ZinVolt.

1. Switch off the mains supply to the battery, for example using the isolator switch or the plug for your installation.
2. Press and hold the power button for 5 seconds.
3. Release the button.
4. Then wait until all status indicators are off.
5. Restore the mains supply to the battery. The battery starts automatically.
6. Start setup again.

Does configuration keep failing? Create a new Home in the ZinVolt app using the top-left corner of the dashboard. Keep your existing Home and devices. Then restart the app and try setup in the new Home. Unsure about your current configuration? Contact ZinVolt first.

Try again in the app after this check. Does the battery appear or does setup now work? Continue with your guide. If the same problem returns, contact ZinVolt.

For the ZinVolt P1 dongle covered by the P1 guide, blue means the meter is connected; green means it is not connected. Fast or slow flashing also indicates the Wi-Fi and server connection status.

• Check that the dongle is securely plugged into the smart meter’s P1/DATA port.
• Does the indicator stay green or fail to turn blue? Also check the power supply in the next step.
• See the full status-indicator explanation in the P1 guide. For a different dongle model, use that model’s manual or ask ZinVolt for help.

Provide additional power to the P1 dongle using a separate 5 V/1 A USB-C adapter and a USB-C cable. Do not use a power bank.

Then scan for the P1 dongle again in the app. Check the dashboard to confirm that current meter data is arriving and updating. An indicator light or a reading of 0 kW alone is not enough. Continue in the P1 guide; if current data still does not arrive, contact ZinVolt.

Trying again often helps when the P1 dongle is found but does not complete its Wi-Fi connection.

1. Close the app completely.
2. Reopen the app.
3. Restart the P1 dongle setup.

Check that your network uses 2.4 GHz. Still not working? If needed, create a separate 2.4 GHz network and connect the P1 dongle to it.

Then scan for the P1 dongle again in the app. Check the dashboard to confirm that current meter data is arriving and updating. An indicator light or a reading of 0 kW alone is not enough. Continue in the P1 guide; if current data still does not arrive, contact ZinVolt.